Loss of network at our Data Centre

12:30PM Tues 5th April – the Data Centre where our equipment is located are currently experienceing a total loss of network across a big part of their facility. If you VPS is currently unreachable, please stand by, we are monitoring updates form the DC, who are working to restore service, and will post an update here as soon as we have an update from them.

Update 12:35PM – we’ve just seen that network service has returned to all of our VPS. You should find your VPS is reachable again now, if it is not, please raise a support ticket so we can look into it.  But please note the DC has yet to confirm that the outage is over, we will post another update once this is confirmed.

Update 12:44PM – unfortunately it appears their problems are not over, as network connectivity has just been lost again at the DC.  Customers will be seeing their VPS’ are unreachable again at this time.

Update 12:53PM – network service has again returned to all of our VPS, you should find your VPS is reachable again now. But please note the DC has yet to confirm that the outage is over, we will post another update once this is confirmed.

Update 13:08PM – We have not seen any further interruptions to service since the last update, and the DC have confirmed that service should now be normal. You should find your VPS is reachable, if it is not, please raise a support ticket so we can look into it.  We’d like to apologise to our customers for the inconvenience caused by this outage. It is likely the DC will communicate to us a reason for this outage once they have completed their investigations. If and when they do, we will communicate that here.

14:20PM – The DC have provided the following update: “We feel we have resolved the immediate issues with the network here we are still considering this investigation as ongoing.  At this time we know an issue with a piece of power infrastructure appears to have led to a routing issue on our network. In turn, this caused network service to be lost across our two data centres.  A root cause analysis will be made available within 7 days.”

We at Manchester VPS will pass on here any further information we get.  Having been with the DC for a long time now we are very confident in their infrastructure, expertise, and excellent service they always provide to us. It is extremely rare for them to suffer a major outage, so we would like to reassure our customers that you are in good hands.