We will be performing essential maintenance work on our VPS host servers between 3AM – 5AM GMT on Sunday 2nd November. During this window your VPS will be unavailable for up to 20 mins while the host server is rebooted.
Before rebooting we will be sending each VPS an ACPI Shutdown signal. If you have configured your VPS to respond to this, it will start it’s shutdown procedure, and shutdown cleanly. If you would like help configuring your VPS to respond to this, please raise a support ticket and we will be happy to help.
We will proactively checking that your VPS boots up successfully after reboot. You can help us in this by ensuring that your VPS IP address responds to ICMP ping. If it currently doesn’t, and you would like any assistance, please raise a support ticket and we will be happy to help.
Updates will be posted here on this blog post during the work.
We’d like to apologies in advance for any inconvenience caused by this essential work.
Update Sun 2nd Nov, 04:55AM – Unfortunately we are running behind schedule, some VPS will have their downtime between 5AM-6AM. Apologies to those affected for the inconvenience this may cause.
Update Sun 2nd Nov, 06:35AM – We have decided to finish the work at 06:20AM and restore normal service, although we still have more VPS hosts to do that we were unable to finish. All VPS which we had to stop are back up again, there should not be any customer without service, so if you find you don’t have service at this point please raise a support ticket. We will re-schedule another maintenance window for the remaining VPS hosts.
Update Sun 2nd Nov, 14:55PM – We have rescheduled the remaining work for tonight, 2AM – 3AM GMT and have informed affected customers by email. This remaining work only affects some customers, who we have emailed today.
Update Mon 3rd Nov, 01:57AM -The remaining work is now complete and any VPS affected are now fully operational again. If you find you don’t have service at this point please raise a support ticket. We’d like to thank all customers for their patience while we completed this essential work.