Sat 23rd Aug 2014 11:16AM – Some VPS customers will currently be experiencing a lack of network connectivity to their VPS. We are investigating urgently and will update here as soon as we have further news.
Update 11:28AM – We have identified the cause of the issue and have raised a request with on site technicians at the Data Centre to help resolve the problem.
Update 11:34AM – We’d like to apologise to any customers affected by this, we expect to have this resolved very shortly.
Update 11:36AM – This issue has now been resolved and network connectivity has now resumed. Once again, we apologise for the inconvenience caused, a post mortem will follow shortly.
The Data Centre we are in are this evening experiencing intermittent network issues. There have been two occasions this evening, once at around 18:15, and again at around 20:55, where VPS users have seen varying levels of packet loss lasting between 2 – 4 minutes. Rest assured the Data Centre have a team of network engineers aware of the issues and currently working to resolve them. We’d like to apologise to customers for the inconvenience caused. We will provide a further update in due course.
Update 22:45 – The network has been stable since the last incident at about 20:55. If we see any further incidents we’ll add a further update but, for now, all is looking fine.
Update Mon 11th Aug, 18:41 – The Data Centre have informed us that the packet loss yesterday was the result of a persistent DDoS attack against one of their other customers. The DC have managed to mitigate against the attack, and we have not seen any further packet loss since yesterday as a result.