Network packet loss

The Data Centre we are in are this evening experiencing intermittent network issues. There have been two occasions this evening, once at around 18:15, and again at around¬† 20:55, where VPS users have seen varying levels of packet loss lasting between 2 – 4 minutes.¬† Rest assured the Data Centre have a team of network engineers aware of the issues and currently working to resolve them. We’d like to apologise to customers for the inconvenience caused. We will provide a further update in due course.

Update 22:45 – The network has been stable since the last incident at about 20:55. If we see any further incidents we’ll add a further update but, for now, all is looking fine.

Update Mon 11th Aug, 18:41 – The Data Centre have informed us that the packet loss yesterday was the result of a persistent DDoS attack against one of their other customers. The DC have managed to mitigate against the attack, and we have not seen any further packet loss since yesterday as a result.

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